Close Hotspot Shield and the app you are trying to access completely.Lastly, if none of the steps above worked at all please try accessing the site with a different browser (Firefox, Safari, Chrome, Opera, Internet Explorer) and do steps 1-2 again.If you are trying to access US content please connect to a US city and retest. If steps 1-2 did not work please disconnect Hotspot Shield, clear your browser's cache again and reconnect Hotspot Shield but this time connect to a different location or city.Reconnect Hotspot Shield to the desired Virtual location and start viewing.This will ensure that your real IP address will not be saved. Please note that you do not go back to the site or app without Hotspot Shield turned on.To clear the cache please follow this guide. Disconnect Hotspot Shield and proceed to clear the cache on your browser.Please follow the steps below for the appropriate devices.Īll Browsers (Safari, Firefox, Chrome, Opera, Internet Explorer): With the above verified we can proceed with troubleshooting steps. This also includes any app data for your mobile devices. Also, a cache may also contain private data, so it's better to store less of it. This can slow down your browsing, websites may load slower or appear as they are not supposed to. Browsers may sometimes mismanage the amount of cache stored. Please also note that these steps include clearing your cache. Turn off location services if you are using the mobile version.You have the latest version of the app (some older versions will have trouble connecting to our new servers.).(Streaming Services requires a 3 Mbps connection for one standard-quality stream and 5 Mbps for one high-definition stream.) Your internet connection is fast enough to stream video.
If you are having issues accessing certain sites or apps when using Hotspot Shield, please follow the guide below for troubleshooting steps, but before doing so we want to make sure you can verify the following information:
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